Revenue cycle management is usually described as front end (scheduling, registration, verification, authorization, estimates and point-of-service collection), middle (charge capture and coding) and back end (claim submission, payment posting, denials and patient balances). Verification is the front-end step with the longest reach: an error there becomes a denial or an unpaid balance weeks later, when it is far more expensive to fix.
That is why practices that measure front-end accuracy see it in back-end numbers: fewer eligibility denials, fewer refunds, and more of the patient balance collected before the visit rather than chased after it.
