← Insurance Verification, AnsweredDoes AI eligibility verification replace calling the insurance company?
For most verifications, yes. Data-first tools resolve the majority without a call; Veribrance completes more than 95% that way. For the residual set, a phone call is still the only way to get an answer, and AI voice agents now make those calls. The share that still needs a call is a number worth asking every vendor for.
Eligibility itself rarely needs a call; it is a data lookup. Calls happen to get specific benefit details the electronic response does not carry, which is why call-first vendors sell benefits detail, not eligibility. The question for a practice is how many of those calls are necessary versus habitual. Most are habitual: the information was available electronically and nobody had the tooling to find and interpret it.
Last reviewed October 8, 2026
